fieldcx.io
Privacy Policy
This policy explains what information LogsNX LLC collects through fieldcx.io, how we use it and the choices you have. LogsNX LLC makes FieldCX and runs this website.
Who we are
LogsNX LLC is responsible for the information collected on fieldcx.io. Contact us about privacy at [email protected] or on +1 (512) 377-6344.
What we collect
Information you give us when you fill in a form: your name, company, mobile number, email address, country, trade, the size of your field team, and whether you agreed to receive text messages.
Information collected when you visit: the pages you view, the site that referred you, campaign tags in the link you followed (such as utm_source), the date and time of your visit, and basic technical details of your browser and device. Our hosting and security providers also process your IP address to deliver the site and protect it from abuse.
How we use it
- To answer your request, set up the review or demo you asked for and follow up with you.
- To send you text messages, only if you ticked the text-message box. See our SMS Terms.
- To email you about FieldCX after you've contacted us. You can opt out of emails at any time.
- To see which pages and campaigns bring people to us, so we can improve the site and our marketing.
- To keep the site secure, prevent spam and meet our legal obligations.
If you are in the UK or the European Economic Area, we rely on your consent for text messages, on steps you ask us to take before entering a contract for answering your request, and on our legitimate interest in running and improving our business for the rest.
Who we share it with
We share information only with service providers that help us run FieldCX, such as our hosting, email and phone and text-message providers. They may use it only to provide their services to us. We may also disclose information when the law requires it, or as part of a merger or sale of our business.
We don't sell personal information. We don't share mobile numbers or text-message opt-in data with third parties or affiliates for their marketing purposes.
Where it's processed
Your information may be processed in the United States and in other countries where we or our service providers operate. Where the law requires it, we use appropriate safeguards for these transfers.
How long we keep it
We keep enquiry details while we're in contact with you and for as long as we need them for the purposes above, then delete or anonymise them. We keep a record of your text-message consent or opt-out for as long as we may text you and for a period afterwards, so we can show we respected your choice.
Your choices and rights
- Stop text messages at any time by replying STOP.
- Ask us for a copy of your information, or ask us to correct or delete it.
- Object to our use of your information, or withdraw any consent you gave.
To do any of these, email [email protected]. You can also complain to your local data protection regulator, for example the Information Commissioner's Office in the UK or the Office of the Australian Information Commissioner in Australia.
Cookies
The site uses cookies that it needs to work and stay secure.
Children
fieldcx.io is for businesses and isn't directed at anyone under 18.
Changes to this policy
If we change this policy, we'll post the new version on this page with a new effective date.